I found Kristin not only knowledgable and professional regarding the mortgage application process, but also enjoyable and personable to work with. She quickly returned both emails and voicemails and kept us updated as to the progress. At closing thing could not have gone more smoothly or quickly. You really can’t ask for more than that from your loan office. Two thumbs up!
Kristin is an absolute gem if you are looking to secure a mortgage in the Richmond area. Knowledgable, responsive, and friendly she was always available for questions and creative solutions to get us the best possible rate. We really enjoyed working with her and will continue to utilize her for future financing needs.
Kristin O’Neil was our mortgage broker for buying our first home. We were clueless about how the buying a house process went at first, and even more clueless about getting a loan/mortgage. We were also dealing with a housing market that was unprecedented with incredible offers made by the buyer and there were so many bidding wars (some houses went over 70k over asking price!). Kristin was always a phone call away, she was 24/7 willing to help us (and I do mean 24/7, nights, weekends, holidays).
She helped us to better understand our Mortgage and our loan, she answered many many questions that we had, she educated us, She helped us to plan a budget to determine how much we could offer. The amazing thing about Kristin was that she never once made us feel like we were intruding her or an inconvenience to her. I never felt like just a paycheck to her, I felt like almost a family member to us. Her kindness was constant throughout.
Her hard work was never more evident than about an hour an a half before our closing date (when we finally had a contract accepted). She called us and told us that based on the rates for that day, she was able to lower our interest rate by .25%, so we pushed our closing by a day. Little did we know that Kristin was able to actually lower out interest rate by .50%!!!!!!! That lowered our monthly mortgage about $100.
She was so kind to send us a personalized cutting board with our family name and her company engraved on it once the whole process was complete. I can’t imagine ever working with a different mortgage broker. We consider Kristin like family, and we are so very grateful for her. I don’t know how we could have done this without her. THANK YOU SO MUCH KRISTIN!
My wife and I have been purchasing homes for over 35 years and without a doubt Kristin made the process the easiest it’s ever been. She is organized, detailed and conscientious. She consistently amazed us by her ability to anticipate my questions and concerns and streamline our application to a speedy and excellent outcome. She was in contact with us often and made us feel as if we were the most important client she has. What a great experience. I highly recommend working with Kristin O’Neil.
-Jim and Beth Ann from Richmond, VA
My wife and I recently bought our first house and Kristin was our lender. It could not have gone any better. This was our first home buying process, something we were always told would be super stressful. Kristin took all the stress away. She answered all our questions in detail, was super responsive, her estimates matched the final numbers, and she was with us at every stop along the way. I have so many good things to say about Kristin and Home Loan Zone and highly recommend them!
-Matt Long from Glen Allen, VA
Kristin was absolutely wonderful to work with! She made herself readily available to answer all my questions, addressed all my concerns, maintained transparency, & made me feel very comfortable & confident that I was in very capable & knowledgeable hands. She made what can often be an otherwise stressful process very easy, explaining everything in detail along the way.
-Homebuyer from Henrico, VA
It is such a pleasure to work with Kristin. She is very helpful and very attentive during the home buying and refinancing process. This is the second time I have utilize her services and she has made it extremely easy to go through. Kristin is very helpful and will always keep you fully informed of the newest developments of the process. I would highly recommend Kristin in your next Home buying or refinancing. Thank you very much Kristin for all your help. This will not be the last time I utilize your services.
-Ray from Chester, VA
She is determined, organized, and experienced lady. She gets all the necessary documents ahead of time. She is always ahead of her schedule. She cooperates with her clients and meets their demands. I am so glad to work with her on my loan process. Closing costs were lower than expected. I recommend her to any new house purchaser.
-Peter from Mechanicsville, VAÂ
My wife and I recently bought our first house and Kristin was our lender. It could not of gone any better. This was our first home buying process, someone we were always told would be super stressful. Kristin took all the stress away. She answered all our questions in detail, was super responsive, her estimates matched the final numbers, and she was with us at every stop along the way. I have so many good things to say about Kristin and Home Loan Zone and highly recommend them!
-Matt from Glen Allen, VA
It is such a pleasure to work with Kristin. She is very helpful and very attentive during the homebuying and refinancing process. This is the second time I have utilize her services and she has made Extremely easy to go through. Kristin is very helpful and will always keep you fully informed of the newest developments of the process. I would highly recommend Kristin in your next Homebuying or refinancing. Thank you very much Kristin for all your help. This will not be the last time I utilize your services.
-Ray from Chester , VA
Very professional and will do her absolute BEST to get you the BEST RATE AND LOWEST CLOSING COST. We had a very pleasant experience with Kristin. She got us what we asked for and even more. She worked so hard and went many extra miles to make us happy. I highly recommend her if you are on a tight budget or if you just care about your well earned money like myself and my family.
Also, Kristin was super patient and knowledgeable. She answered all of our questions and made sure that we understood all the terms and complications before moving forward.
-Waseem from Midlothian, VAÂ
Kristin is wonderful. She is very patient, professional and understanding. We recently purchased our first home and Kristin guided us through the loan process with ease. She was ALWAYS available and responsive to all of our questions. We are so grateful to have worked with her. Thank you Kristin for making our dream of being homeowners come true!
-Raven Paulidis from Mechanicsville, VAÂ
Buying a home can be stressful but working with Kristin, she made it a breeze! She was always on top of things, genuinely wants whatâ€™s financially best for her clients and is very knowledgeable at her job! We could never have asked for anyone better and she will have our business for life! Thank you for everything, Kristin!
-Sheri Madonia from Mechanicsville, VAÂ
Kristin made this process seamless from the beginning. Brand new to this process she kept me educated and updated every step of the way. Easily accessible at all times of the day through e-mail/phone/texting. She even went out of her way to answer all of my parent’s questions. I felt confident in my choice of mortgages and insurance because of her thoroughness and expertise. Even when I had a last minute request she was willing and quick to make changes.
-Rebekah from Richmond, VAÂ
Kristin is truly a god sent for us and our home buying journey. She worked with us over a year and made the process super easy! Through thick and thin she was by our side. Her response times were fantastic and answered the 1000000 questions we had. You need a lender on your side? Call Kristin
-Lauren from Richmond, VAÂ
Kristin, went above and beyond to help us with our mortgage. She was nice, professional, timely and just a breath of fresh air. Kristin took charge when tragedy struck my family and she stepped in and stepped up to make sure that the proper steps were taking with our loan. She made sure that everyone know the plan, and we were all set. I can’t say enough how appreciative I am for Kristin. She is truly a great lender – but even more so she is someone you want to work with because she understands how life can throw curve balls.
-Teri Mitchell from Chesterfield, VAÂ
It had been over 20 years since we purchased a house, so we felt like first time buyers. Kristin O’Neil was highly recommended by co-worker. She met and exceeded our expectations. Kristin was hands on from start to finish. Excellent at keeping us informed and explaining anything that we didn’t understand. She was a pleasure to work with and has a great personality.
-Lorie Hutchins from Richmond, VAÂ
Mortgages are always stressful no matter how qualified of a buyer you are. It wasn’t stressful for us when Kristin helped us with our mortgage. In fact, she made the process easy and smooth. Pick her if you want someone who’s knowledgeable and great to work with!
-Suzanne from Midlothian, VAÂ
Kristin is not just a mortgage person. She becomes part of your family. She there 24/7 and more to help and answer all your mortgage questions. She even thereafter the closing of your home. Always on top of her game. She helped us when nobody else would. If she does not know something she always tries to find the answers for you. My partner and myself highly recommend Kristin to everyone that we come in contact with. Anyone looking for a great loan officer we recommend you contact Kristin Oâ€™Neil first. For no one will work harder for you than her. Again Kristin thank you for the great service you have and are still providing to us.
-Mike Waggoner and Mark Mickett from Richmond, VAÂ